Our products are made to order and enter production after an order is confirmed. The total estimated timeframe is approximately 16–25 business days:

• Production: 15 business days
• Delivery: 1–10 business days

Shipping fees are calculated based on your delivery location and the product size and weight.

We offer free standard shipping for all Made-to-Order and customised products delivered to Sydney, Melbourne, and Brisbane metro areas. For other locations across Australia, shipping fees will be automatically calculated at checkout.

For full details regarding delivery areas and logistics, please refer to our Shipping Policy.

Yes, selected products can be customised in size, colour, configuration, or other specifications. Please contact our team for more information and available options.

Yes. All products are backed by a 3-year warranty covering manufacturing defects in materials and workmanship under normal residential use. Please refer to our Warranty Policy for full details.

Made-to-Order Products: Orders may be cancelled free of charge before production begins. Once production has commenced, a 20% cancellation fee applies.
Customised Products: Once a customised order enters production, it cannot be cancelled.
Please refer to our Return & Refund Policy for full details.

Made-to-Order means your product is prepared after your order is confirmed. This allows us to offer more flexible options for selected products while ensuring each item is prepared specifically for your order.

Not all products are made to order. Product availability varies depending on the item. Please refer to each product page for specific information regarding availability and estimated delivery time.

Livinaro delivers across Australia, including metropolitan and regional areas. Delivery availability may vary depending on your location and the product purchased.

Some remote areas may require additional delivery charges or have limited delivery availability.

Yes. Once your order has been shipped, tracking information will be provided where available. Delivery updates may vary depending on the courier and delivery location.

We recommend carefully measuring your available space before ordering. Please consider product dimensions, surrounding clearance, doorways, stairways and access areas. If you need assistance, our team can help confirm whether a product is suitable for your space.

Product dimensions are provided on each product page and should be reviewed carefully before purchase. We recommend confirming measurements, including available space and access paths, before placing your order.

Assembly requirements vary depending on the product type and design. Some products require assembly, while others may require minimal setup. Please refer to the product page for specific assembly information.

Yes. Livinaro provides installation services for selected products and locations. Installation is an optional service and requires an additional fee depending on the product type, installation requirements and location.

Many Livinaro products can be assembled by customers using the included instructions. Customers who prefer professional assistance can choose our installation service where available.

Standard delivery is generally a kerbside delivery service. Customers are responsible for arranging assistance if required to move large furniture items inside their property.

Before delivery, please ensure there is suitable access to your property, including doorways, hallways, stairways and lifts where applicable. This helps ensure a smooth and safe delivery process.

Please carefully inspect your order and check the delivery handling condition when receiving your furniture. If any damage is found, please contact us within 48 hours of delivery and provide clear photos or videos of the damaged areas. Our team will review the issue and assist you with the next steps to resolve the matter.

Yes. If you have questions about product selection, sizing or available options, please contact our team before placing your order. We are happy to help you find a suitable solution.

We accept a range of secure payment methods, including:

• Visa
• MasterCard
• American Express
• UnionPay
• Apple Pay
• Google Pay
• Bank Transfer
• Klarna (Buy Now, Pay Later)

All payments are processed securely through our trusted payment providers.

Yes. All prices displayed on Livinaro include Australian GST.